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Privacy Policy

1. Introduction

Lectavia ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy describes how we collect, use, and protect information obtained from users of our intelligent solution router for business process optimization platform (the "Service").

By using our Service, you agree to the practices described in this privacy policy. If you do not agree with this policy, please do not use our Service.

This policy is compliant with the European Union's General Data Protection Regulation (GDPR) and applies to both our customers and visitors to our website.

2. Data Controller

For the purposes of applicable data protection laws, Lectavia is the data controller of your personal data. If you have any questions about this privacy policy or our data practices, please contact us using the details provided in the "Contact Information" section below.

3. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email address, phone number, job title, company name, and other contact information you provide to us.
  • Business Data: Information about the business processes you optimize using our Service.
  • Technical Data: IP address, browser type, device information, access logs, usage statistics.
  • Cookies and Similar Technologies: We use cookies to enhance the functionality of our Service. For more information, please see our Cookie Policy.

We do not knowingly collect special categories of personal data (also known as "sensitive personal data"), such as information about racial or ethnic origin, political opinions, religious or philosophical beliefs, health data, or data concerning sexual orientation.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given explicit consent for us to process your personal data.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

5. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our Service
  • Personalizing your user experience
  • Analyzing Service usage and enhancing functionality
  • Communicating with you regarding your account and Service updates
  • Providing technical support
  • Ensuring the security of our Service
  • Complying with legal obligations

6. How We Store and Protect Your Information

We implement industry standards and best practices to protect your data. These include:

  • Encryption of data at rest and in transit
  • Regular security audits and updates
  • Limited access to personal data for authorized personnel only
  • Strict authentication and authorization procedures

We retain your data only for as long as necessary for the purposes set out in this privacy policy, or for the period required by law. We have established data retention policies to ensure that we do not keep your personal data longer than necessary.

7. International Transfers

Your personal data may be stored and processed in any country where we have operations or where we engage service providers. This means that we may transfer your personal data to locations outside of your country of residence, including outside the European Economic Area (EEA).

Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or other legally approved mechanisms.

8. Disclosure to Third Parties

We do not sell your personal data to third parties. However, we may share information with the following categories of recipients:

  • Service Providers - Companies that help us deliver and maintain our Service (hosting, data analysis, payment processing)
  • Affiliated Companies - Our subsidiaries and parent companies
  • Business Partners - With your explicit consent
  • Legal Authorities - When required by law

9. Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights:

  • Right of Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any inaccurate information.
  • Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you.
  • Right to Object: You have the right to object to our processing of your personal data in certain circumstances.
  • Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

10. Privacy Policy Updates

We may update this privacy policy from time to time. The latest version will always be available on our website. We recommend that you periodically review this page to stay informed about any changes. Significant changes will be communicated to you via email or through our Service.

11. Contact Information

If you have any questions or concerns about our privacy policy, please contact us:

Email: info@lectavia.com

Data Protection Officer: You can reach our Data Protection Officer at dpo@lectavia.com

You also have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in a manner inconsistent with your data protection rights.